Return and Refund Policy
Last Updated: 1 May, 2025
At flyharbors.com, we are committed to providing a smooth, reliable, and transparent booking experience. We understand that unexpected situations may require cancellations or refund requests. This policy outlines the conditions for refunds, the required documentation, and the steps you need to follow to submit a valid request.
Scope of This Policy
- Conditions under which cancellations and refunds may be approved
- Required documents and submission deadlines
- Processing steps and estimated timelines
- Non-refundable bookings and applicable administrative charges
Note: All refunds are subject to the terms and conditions of the respective service provider (airlines, hotels, transport operators, etc.), along with the date and time your cancellation request is received.
1. Definitions
- Company: Refers to flyharbors.com (“we”, “us”, or “our”).
- Service: Any booking, reservation, or travel-related product available on our website.
- Order: A confirmed booking placed through our platform.
- You: The customer using our website and booking services.
- Website: https://flyharbors.com
2. Refund Eligibility
You may be eligible for a refund if the following conditions are met:
- The booking was made directly on flyharbors.com.
- Your cancellation request complies with the respective service provider's rules.
- You provide the required supporting documents, including:
- Booking confirmation or ticket copy
- Proof of payment
- Relevant documentation (e.g., medical certificate, travel restriction notice)
- Refunds are generally issued to the original payment method unless otherwise specified.
Important: Some bookings, promotional fares, and special offers may be fully non-refundable. Late submissions or requests that violate provider-specific policies may result in partial or no refunds. Administrative fees may also apply.
3. How to Request a Refund
- Verify Provider Rules: Review the cancellation and refund terms for your airline, hotel, or service provider.
- Gather Required Documents: Prepare your booking ID, receipt, and relevant supporting documents.
- Explain Your Reason: Clearly mention the reason for requesting a refund.
- Submit on Time: Ensure your request is submitted before the provider’s cut-off time.
- Need Help? You can contact our customer support team for guidance at any stage.
4. Refund Processing Time
Processing times depend on the service provider and the payment method used. While flyharbors.com assists in coordinating your refund request, we cannot control delays caused by third parties.
Estimated Processing Timelines
- Credit/Debit Cards: 5–10 business days
- Digital Wallets (e.g., PayPal): 3–5 business days
- Bank Transfers: Varies based on individual bank policies
Exceptional Situations
Refunds may be approved under special circumstances such as:
- Medical emergencies supported by valid documents
- Death of an immediate family member
- Natural disasters or government-imposed travel restrictions
5. Changes to This Policy
flyharbors.com reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted here with an updated “Last Updated” date. Continuing to use our services indicates acceptance of the revised policy.
6. Contact Us
If you have questions or need assistance with a refund request, please contact our support team:
Email: info@flyharbors.com
Phone: +1 (877)396-4381
The Flyharbors team is committed to handling every refund request fairly, transparently, and within a reasonable timeframe.